The Chindex Technical Service Department has played a critical role in establishing and maintaining the Chindex reputation as a provider of the highest quality technology and user support. Many of the more than 2,000 Chinese hospitals which use Chindex-supplied equipment every day in their operations are repeat customers many times over.

Chindex maintains large inventories of spare parts in-country to insure timely response to customer needs. Parts are depoted in Beijing, Shanghai and Guangzhou along with regional field service engineers who can usually respond to customers� needs within 24 hours.

On many occasions the Chindex Technical Service department has received recognition from both our manufacturer clients and end-user customers alike for the exceptional quality of our service. Here are some recent examples:

• 2002 - 97% Excellent Satisfaction - National Chindex Customer Survey
• Chindex Service Distributor of the Year 1997 - presented by Acuson Corporation
• Highest Customer Service Satisfaction For Distributor Customer Survey 1996 - presented by Acuson Corporation
• IMAGE OF EXCELLENCE AWARD, presented to Chindex Service Team FOR OUTSTANDING CONTRIBUTION TO THE SUCCESS OF ACUSON IN THE AREA OF CUSTOMER SERVICE 1995 - ACUSON HONG KONG LIMITED